w566 Privacy Policy – How We Protect Your Data

1. Who We Are

w566 ("we", "us", "the Platform") operates the online gaming and sports betting platform accessible at w566.win and through the w566 mobile application. The platform serves Pakistan players and all services — including Sports Betting, Live Casino, Bingo, VIP rewards and promotions — are offered through this single platform under the w566 brand.

For the purposes of this Privacy Policy, w566 is the data controller responsible for the personal data you provide when creating an account and using the platform. If you have any questions about how your data is handled, the w566 support team can be reached via live chat within the platform or by email at [email protected].

By registering an account and using w566, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register an account or use the platform.

2. Data We Collect

w566 collects personal data in two main ways — information you provide directly, and information collected automatically during your use of the platform. Here is a breakdown of both categories:

Information You Provide Directly:

• Registration data: Full name, date of birth, email address, Pakistani mobile number and a password of your choosing.
• Identity verification documents: Copies of government-issued ID, proof of address or other documents requested during the KYC (Know Your Customer) process.
• Payment details: Mobile wallet identifiers (JazzCash, Easypaisa), bank account details for Raast or Bank Transfer, and card details where card payments are used. Full card numbers are never stored directly on w566 servers — payment card data is processed via our payment partners.
• Support communications: Any messages, queries or complaints you send to the w566 support team via live chat or email.
• Promotional opt-ins: Your preferences for receiving promotional communications from w566 about bonuses, new features or sporting events.

Information Collected Automatically:

• Device and technical data: IP address, browser type and version, device type, operating system, screen resolution and time zone.
• Usage and session data: Pages visited, features used, bet history, game sessions, login timestamps, session duration and navigation paths within the platform.
• Transaction data: Deposit and withdrawal history, amounts in PKR, payment methods used, transaction timestamps and any bonus activity linked to your account.
• Cookies and similar technologies: See Section 5 for full details on cookies and how to manage them.

3. How We Use Your Data

w566 uses the personal data we collect for specific, legitimate purposes only. We do not use your data for anything beyond what is described in this policy without first informing you and, where required, obtaining your consent.

• Account management: Creating, maintaining and managing your w566 account, including login authentication and account settings.
• Payment processing: Handling all PKR deposits and withdrawals via your chosen payment method — JazzCash, Easypaisa, Raast, Bank Transfer or card.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years and verifying your identity as part of our KYC process.
• Platform security and fraud prevention: Detecting and investigating suspicious activity, protecting accounts from unauthorised access and preventing misuse of the platform.
• Customer support: Responding to your queries, complaints and account-related requests via live chat or email.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gaming behaviour and providing tools such as deposit limits and self-exclusion where needed.
• Platform improvement: Analysing usage patterns and technical data to improve the platform experience, fix issues and develop new features.
• Marketing communications: Sending you promotional information about bonuses, new sports markets, PSL coverage, Live Casino games and other w566 features — only where you have opted in to receive such communications. You can opt out at any time through your account settings or by contacting support.

w566 does not use automated decision-making or profiling that produces legal effects or significantly affects you, except where explicitly required for age verification or fraud prevention purposes, in which case you will be notified and given the opportunity to request human review.

4. Payments and Financial Data

All financial transactions on w566 are conducted in PKR. The platform supports JazzCash, Easypaisa, Raast, Bank Transfer and debit or credit cards. When you make a deposit or request a withdrawal, the relevant payment details you provide are shared with our payment processing partners solely to complete that transaction.

w566 applies the following practices to protect your financial data:

• Full payment card numbers are never stored on w566 servers. Card processing is handled by PCI-DSS compliant third-party payment processors.
• JazzCash and Easypaisa mobile wallet transactions are processed via the official APIs of those providers. w566 stores only the transaction reference and amount — not your full wallet PIN or password.
• Bank account details provided for Raast or Bank Transfer withdrawals are stored in encrypted form and used solely for processing your requested withdrawal.
• Transaction history in PKR is retained on your account for your reference and for the purposes of financial record-keeping, fraud prevention and legal compliance.
• Large withdrawals may trigger additional identity verification steps. This is a standard financial security measure and is not a reflection on any individual player.

If you suspect any unauthorised transaction on your w566 account, contact our support team immediately via live chat. We will investigate promptly and, where applicable, work with payment providers to assist in resolving the issue.

5. Cookies and Tracking Technologies

w566 uses cookies and similar technologies on the website and within the mobile app to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit the platform. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle session management, login authentication and basic security. You cannot opt out of essential cookies while using the platform.
• Performance cookies: Collect anonymised data about how the platform is used — which pages are visited most, how long sessions last and where errors occur. This helps us improve the platform for all players.
• Functional cookies: Remember your preferences such as language settings, preferred sports markets or notification settings so you do not have to reset them each time you log in.
• Analytics cookies: Used to understand aggregate player behaviour across the platform. Data collected through analytics cookies is anonymised and not linked back to individual player identities.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will affect your ability to use the platform normally. The w566 mobile app uses equivalent device-level tracking technologies that can be managed through your mobile operating system's privacy settings.

6. Data Sharing and Third Parties

w566 does not sell your personal data to any third party. We share personal data only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, Raast partners, Bank Transfer networks and card processing providers receive the financial data necessary to process your PKR transactions.
• Identity verification services: Third-party KYC providers may receive copies of identity documents you submit for age and identity verification. These providers are contractually bound to process your data only for verification purposes.
• Game content providers: Your player ID and session data may be shared with the third-party providers whose Live Casino games, Bingo titles or Sports data feeds you use. These providers operate under data processing agreements with w566.
• IT and platform infrastructure providers: Hosting, security and platform maintenance partners may have access to platform data as part of delivering their services. All such partners are required to maintain appropriate data security standards.
• Legal and regulatory requirements: w566 may disclose personal data if required to do so by applicable law, court order or to protect the rights, property or safety of the platform or its users.

Any third party with whom w566 shares personal data is required to handle that data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared. w566 does not permit third parties to use your data for their own independent marketing purposes.

7. Data Retention

w566 retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by applicable legal and financial record-keeping obligations. The general retention principles we apply are as follows:

• Active accounts: Personal data is retained for the lifetime of your active w566 account plus a minimum period thereafter to meet financial and legal record-keeping requirements.
• Closed accounts: Following the closure of an account — whether by your request or by w566 — core identity and transaction data is retained for the period required by applicable financial compliance standards, typically a minimum of five years from the date of account closure.
• Support communications: Records of support interactions are retained for a reasonable period to help resolve any future disputes or queries relating to those interactions.
• Marketing data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again for marketing purposes.

Once the applicable retention period has passed, personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you would like specific information about how long particular data about you is retained, contact the support team.

8. Data Security

w566 takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure or misuse. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the w566 platform.
• Encrypted storage for sensitive data including identity documents and financial account details.
• Access controls that limit who within the w566 team can view personal data to those with a legitimate operational need.
• Regular security assessments and monitoring to detect and respond to potential threats.
• Two-factor authentication options for player accounts to add an additional layer of login security.

Despite these measures, no system connected to the internet can be guaranteed to be 100% secure. w566 will notify affected users promptly in the event of a data breach that poses a material risk to personal data. If you believe your account has been compromised, contact support immediately via live chat.

You also play a role in keeping your account secure. Use a strong, unique password for your w566 account, do not share your login credentials with anyone, and log out of the platform when using shared or public devices.

9. Your Data Rights

As a w566 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via live chat or email and we will respond within a reasonable timeframe:

10. Children's Privacy

The w566 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the account registration and KYC process.

If w566 becomes aware that personal data has been collected from an individual who is under 18, that account will be suspended immediately and all personal data associated with the underage account will be deleted as soon as practicable. Any funds deposited by an underage account holder will be returned via the original payment method after identity is confirmed.

If you believe an underage individual has registered an account on the w566 platform, please contact support immediately so we can investigate and take appropriate action.

11. Updates to This Privacy Policy

w566 may update this Privacy Policy from time to time to reflect changes to the platform, our data practices or applicable legal requirements. When we make material changes, we will notify registered players via the email address on file and by displaying a prominent notice on the platform for a reasonable period before the changes take effect.

The date at the top of this page shows when the Privacy Policy was last updated. We encourage you to review this policy periodically to stay informed about how we are protecting your data. Continued use of the w566 platform after an updated Privacy Policy has been published and notified constitutes acceptance of those changes.

Previous versions of this Privacy Policy are available on request from the support team.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data w566 holds about you, the support team is available 24/7:

• Live chat — accessible directly within the w566 platform and mobile app at any time.
• Email — [email protected] (displayed as plain text only — not a clickable link).
• For answers to common account and data questions, visit the FAQ page.

We aim to acknowledge all data-related requests within 48 hours and to provide a full response within 10 business days. Complex requests — such as full data exports or deletion requests involving financial records — may take longer, and we will keep you updated throughout.